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Need a Little Bit More Information?

Check out these frequently asked questions / top tips

 

Are your dens CE tested?

Oh yes!!! We have spent a great deal of time designing our dens to ensure the highest levels of safety are covered. 

All our products are CE tested and they comply with the very latest standards EC/48/09, EN71 part 1, part 2 and part 3 (2019).

Every component we use has gone through independent chemical and flammability testing by MTS who are based in Leeds, Yorkshire. UK. 

Also, we regularly send products for retesting to ensure we are still keeping our standards high and that we comply with any new regulations.

Where do you deliver to? And how much does delivery cost?

We deliver to the whole of the UK & Europe.

Delivery Costs for A Frame dens are -

1 den - £9.99

2 - 4 dens - £14.99

5 - 8 dens - £19.99

9 + dens (please ask for quotation)

To make it fairer for our customers, all our other deliveries go on customised weight please ask for a quotation.

How long will it take to make my dens?

It takes us 4 weeks to hand make a Custom made den order.

For a Bespoke order it takes 5 - 6 weeks depending on the complexity of the design. 

For orders over 6 dens it may also take a little longer than 4 weeks depending how busy we are. 

During busy periods we reserve the right to extend manufacturing times as needed. We will notify you of any changes when you order.

What methods of payment do you take?

If purchasing through the website you can pay via the on screen process however for Bespoke orders we can accept bank transfer. We can also send an electronic invoice which has a facility to pay online too.

Do you directly supply to any shops?

Yes!! We are proud suppliers to Thirsk Garden Centre, Thirsk,  North Yorkshire. 

We also have some other local businesses interested in featuring our Newly designed tents and products for 2020 - so watch this space!!

If you are interested in any of our designs for your business please get in touch.

Can you change the covers on your dens?

Our covers have a sleeve at the bottom which the cross pole slides into. In order to change the cover or to take it off to clean, you will need to unscrew the bottom pole at one end to slide the cover off.

We chose to do it this way to keep the covers neat and tidy and to prevent them from accidentally being taken off by small clients!

Can you make different sized dens?

Absolutely!

If our Custom made dens are not to the size of which you want, please send us a message with your requirements, we are happy to offer a Bespoke Design Service. We are able to change the depth & height of the dens and the width to a certain degree, depending on safety, Send us a message and we can give you a quote.

What age range are your dens suitable for?

Our mini dens are just for use of toys.

The Standard den is suitable for younger children, the Large den for older children/teenagers and the Friendship den (Coming Soon!) is for two children sleeping or one wriggly child who likes to starfish sleep !!

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