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Need a Little Bit More Information?

Check out these frequently asked questions / top tips

Are your dens UKCA/CE tested?

Yes, they are.

When you use our frames and covers together, as a unit, they are fully compliant with the very latest standards EC/48/09, EN71 part 1, part 2 and part 3 (2019).

Every component we use has gone through independent chemical and flammability testing by MTS who are based in Leeds, Yorkshire. UK. 

Also, we regularly send products to them for retesting to ensure we are still keeping our standards high and that we comply with any new regulations.

Where do you deliver to? And how much does delivery cost?

We deliver to the whole of the UK & Europe.

Delivery prices are calculated dependent on weight and size. 

If you would like a quote prior to ordering, please message us with your postcode and possible order and we will give you an idea of what it might cost.

Deliveries outside of mainland UK will incur extra shipping charges.

Any extra customs costs are the responsibility of the customer.

How long will it take to make my dens?

This can vary dependent on the time of year.

Please get in touch for an approximate delivery time.

What methods of payment do you take?

If purchasing through the website you can pay via the on screen process.

We can also send an electronic invoice which has a facility to pay online too.

Do your dens fold flat for transport?

Yes they do. Please follow this link to view a video of Sam showing you how they fold.

https://www.magicalspaces.co.uk/den-instructions-videos

How do you take the covers on and off?

We have two different cover designs - pockets and elastic.

Our Large and Friendship Dens come with elastic covers as standard.

Pocket covers can be made on request.

Our Compact and Mini Dens come with pocket covers as standard.

Elastic covers can be made on request.

Please visit this page to see Sam putting up a den with pocket covers and also a short video showing how easy the elastic covers are to put on and take off.

https://www.magicalspaces.co.uk/den-instructions-videos